Terms and Conditions


The website www.gugagaga.shop (hereinafter "site"), dedicated to the procurement of educational toys for children in the online environment, belongs to company Gramatschii Design SRL IDNO 1019600016666. This document sets out the terms and conditions of use of this website and the conditions of access to the site, the ordering of the products present through this website (hereinafter referred to as "Terms and Conditions"). Please read the Terms and Conditions carefully before using this website and performing any operation through it. By using www.gugagaga.shop you agree to the Terms and Conditions set forth below. These Terms and Conditions (the "Terms") apply to all orders placed on the Site.

The Privacy Policy, Cookie Policy, and any other policies or documents referred to in this document are part of these "Terms and Conditions". By agreeing to the "Terms and Conditions", you also agree to the Privacy Policy, as well as all other Policies, guidelines applicable in the online environment, as well as all applicable laws and regulations.
Please read carefully before using the site. By placing your order, you agree to and agree to these Terms and Conditions. If you do not agree with anything you read here, please contact us at info@gugagaga.shop or leave this site.

The website www.gugagaga.shop and all that it includes belong entirely to the company Gramatschii Design SRL. All content belongs to us. The content of the website is not intended for commercial use, unless we agree, you may not copy, distribute, publish or modify it.

We may terminate your access to our website at any time if we decide, in our sole discretion, that you are violating these Terms. We reserve the right to change any aspect of www.gugagaga.shop at any time without notice. We may revise and modify these Terms at any time. You agree to visit this page from time to time to check for changes.

Use of www.gugagaga.shop

You will be able to browse the website and view its contents without registering with an account and password, however, in order to order products offered by www.gugagaga.shop, you will need provide the required information in the registration forms.
You will be responsible for all accesses or visits made to the website by you, whether or not authorized by you.
You also agree:

  1. (I) provide true, accurate, current and complete information about you
  2. (II) maintain and promptly maintain the information provided so that it is true, accurate, current and complete
If you provide any information that is false, inaccurate, or incomplete, or www.gugagaga.shop has reasonable grounds to suspect that such information is false, inaccurate, or incomplete, www.gugagaga.shop reserves the right to refuse any request and / or to disobey requests at its discretion.

We are not liable for any damage caused or related to data theft due to your inability to take reasonable action, your disclosure of the data provided or your authorization to another person to use your data.

Intellectual property rights and restrictions on the use of the site

Information and materials provided on or through the Site, including any content, data, text, drawings, graphics, images, photographs, illustrations, audio and video clips, logos, icons and links (collectively, "Materials") are the exclusive property of www.gugagaga.shop, and are intended to inform you of the services offered or described on the Site. Subject to these "Terms and Conditions", you may use the Materials exclusively for your personal, non-commercial use, provided that you do not remove any copyright or other proprietary rights contained therein.
The materials included on the site are protected by copyright. By using the Site, you agree to respect the intellectual property rights of GUGAGAGA.

Reproduction, copying, downloading, modification, transmission, republishing or commercial exploitation of any material contained on the Site are not permitted without the written permission of GUGAGAGA.

Links to external sites

This website may contain links that direct you outside of it. These links are provided for your convenience and are not an express or implied indication that we support or endorse the linked website, its content or any associated website, product or service. We accept no liability for any loss or damage resulting from or in connection with you through the use of these sites.

You can link to our articles or home page. However, you should not provide a link that suggests any association with our respect for your site without our approval of your website unless we have expressly agreed in writing. We may withdraw your consent to your connection to our site at any time by notifying you.

Possible breach of the Terms and Conditions

Violation of these "Terms and Conditions", including unauthorized use of the site, may be investigated and taken against you, but not limited to civil, criminal or other proceedings.

You understand and agree that www.gugagaga.shop remains free and without prior notice, that we may restrict or block your access to the Site if www.gugagaga.shop considers “the Terms and Conditions” or the rights of another visitor or site are violated.


No opinion, advice or statement of www.gugagaga.shop, whether made through the website or otherwise, makes any warranty whatsoever.
www.gugagaga.shop makes no warranty, endorsement or liability for any service, service published or provided by any third party through this site or any banner link or other advertising, and www.gugagaga.shop does not will not be in any way involved in any transactions between you and a third party.

The use of the site and other materials presented on the site is at your own risk. You will also be solely responsible for any damage caused to your computer system or for any loss of data that may result from downloading any such material.

Advice or information, whether orally or in writing, obtained by you from www.gugagaga.shop and / or any of the companies that make it up through this site will not create any warranty that is not explicitly stated.
The site or materials may include errors, information or materials that violate these terms of use. In addition, unauthorized changes may be made by third parties to the site or materials. Although we try to ensure the integrity of the Site, we do not warrant the completeness and correctness of the Site.


Within the legal limits, you agree and expressly agree that neither www.gugagaga.shop nor “GRAMATSCHII DESIGN” SRL, its associations, suppliers, employees or representatives are and will not be held liable to you. or any third party for any incidents, consequences, direct or indirect damages (including but not limited to loss of business, loss of data or information or loss of profit) under any contract or negligence in connection with the site or materials presented on the site.


www.gugagaga.shop newsletters are sent through the company "GRAMATSCHII DESIGN" SRL. This ensures the confidentiality and security of information.
When the user completes the form provided by www.gugagaga.shop, he agrees to receive Newsletters. The option regarding the agreement issued by the Client, can be modified at any time, by renouncing the receipt of the Newsletters does not imply the renunciation of the acceptance given for the present “Terms and Conditions”.


To place an order, please select the products and quantities you wish to purchase and add them to your cart. Before completing your order, please carefully review your cart, including payment, shipping and address information.

To complete the order, go through the online purchase procedure. All orders are considered accepted when you receive a confirmation email. The confirmation will provide details about your order, including the delivery address.

By placing the Order, the Customer guarantees that all the data provided are real and correct, otherwise he could bear the consequences of these errors (Delayed order, incorrectly transmitted, etc.).

www.gugagaga.shop cannot be held responsible for incorrectly entered information, which may result in delivery delays. In this context, all shipping charges incurred for the re-shipment of the Order will be borne by the Customer.

By completing the Order, the Customer agrees that a representative of www.gugagaga.shop may contact him by any available means agreed upon by the Parties.

We reserve the right not to accept your order if, for example, we are unable to obtain payment authorization, if shipping restrictions apply to a particular product, if you do not meet the eligibility criteria set out in the Terms. For example:

  • incomplete or incorrect data of the Client;
  • the Client's activity may cause damage to the site www.gugagaga.shop / partners;
  • consecutive failed deliveries.

Even if it has taken all the necessary steps to ensure that the information presented on this site is accurate and correct, www.gugagaga.shop cannot be held responsible for any inaccuracies that may occur in the completion by the Customer of the forms on the site to complete the Order. Users are responsible for assessing the accuracy, completeness and usefulness of the information provided in the forms available on this site.

The contract is considered concluded between the Customer and www.gugagaga.shop upon receipt by the Customer from www.gugagaga.shop, by e-mail and / or telephone call of the notification of dispatch of the Order.
If a Good ordered by the Customer cannot be delivered by www.gugagaga.shop, we undertake to inform the Customer of this fact and to return to the Customer's account the value of the Good, within a maximum of 14 days from the date on which www.gugagaga.shop has become aware of this fact.


All our prices are expressed in EURO. The correct prices of the products are specified on our website. Shipping costs, taxes and duties are not included in the price. We reserve the right to change prices at any time. But if we do this after you have placed an order, we will inform you before processing your order and you will have the opportunity to cancel it. The correct price will always be mentioned on the confirmation of your order.

The final price paid by the Customer consists of the price of the product + the related shipping and / or collection costs. Delivery prices are detailed on the site. All prices for products and services sold through www.gugagaga.shop are expressed in EURO (EUR - €).

We accept cash on delivery, credit/debit card ( Visa/Mastercard) - if you select this payment method, you need to fill in the form with its data, PayPal. By paying PayPal we will charge you as soon as your order has been placed. We have all reasonable concerns to make our site secure. All credit card transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. For online payment with a bank card, the processing of your card data is done through PayNet, and we will not store any data related to your card. If you choose to pay by card, the issuing institution will proceed to validate and authorize the payment. In the event that the transaction is not processed for reasons beyond our control (e.g. non-existent funds on the card, expired card), the contract between us is not concluded and we will have no obligation to deliver the products, but you can select another method of payment payment or you can try processing the payment again with a valid card.

Online payments and data retrieval

If you wish to benefit from the purchase of the products offered through the site - you will need to provide us with personal information.
All the products presented on www.gugagaga.shop can be paid by credit/debit card (Visa/Mastercard) or PayPal. www.gugagaga.shop undertakes not to disclose personal data to third parties or companies, except as provided by the legislation of the Republic of Moldova.
If the currency of the account / card and the currency of the donation do not match, the conversion will be made according to the rules of the issuer.
Promotional codes

Promotional codes are valid for a limited period of time and apply to eligible products. They cannot be applied to previously placed orders. Promotional codes are not transferable, cannot be resold or redeemed for cash. Promotional codes do not add up, only one code is used.

Shipping and delivery 

We ship our toys around the world offering free shipping for all orders over 50 Euro for Romania and we offering free shipping for all orders over 100 Euro for rest of the world. For orders up to 50 or 100 Euro fees are as follows:

STANDART DELIVERY - flat rate of €15

The cost of delivery within Chisinau is 40 MDL, but for orders over 400 MDL (2 Euros) it will be free of charge.
The cost of delivery in the suburbs of Chisinau, but also for the rest of the country, is 70 MDL (3.5 Euro).

We dispatch all orders within 2-5 working days from Monday to Friday except for sale and peak periods where this may take longer. After we ship your order, you will receive a shipping confirmation with a tracking number to follow your package along its trip.

Delivery time depends on how fast package goes through customs. Sometimes it can take longer to complete customs procedures, and unfortunately we can't influence them.
If the parcel is damaged when it arrives, please contact us within 24 hours, and we will contact the courier company.

Terms of delivery

At the request of www.gugagaga.shop, the customer will prove his identity, if necessary by one or more documents issued by official authorities and will communicate the assigned Order number.

If the Customer is unable to receive the Order in person, the Order will be left to the specified address only to a person over the age of 18 and only in the case of communicate the assigned Order number.

No request for delivery of an Order will be accepted if the Customer does not meet the above conditions.
The delivery is considered to be fulfilled by www.gugagaga.shop, at the time of delivery of the Ordered products to the Customer.

Product reception

After the arrival of the goods at the place of destination, the quantitative and qualitative reception of the product is carried out.

In case of quantitative deficiencies compared to the content specification or qualitative defects due to transport, they will be supplemented or replaced by www.gugagaga.shop, within 3 (three) days of finding.

Once the products have been accepted by the Customer, the latter may not revoke their acceptance at a later date, which could not be identified on the date of receipt.


We offer product return within 14 days from the date of receipt of the order. Products must also be returned unused in their original packaging. The return shipping cost is paid by the customer. If we ship defective or damaged products, we will make a full refund or exchange. In this case we bear the cost of transport.

To request the return of the product, please contact us at info@gugagaga.shop. In your message, please explain the reason for the return and provide the order number. If you claim a defective item, include photos that support your claim. Once we receive the returned goods and they prove to be in their original condition, we will process the refund.

For the safe delivery of returned products, we recommend that you use a tracking service, as we are not responsible for any goods lost during return shipping.

Privacy policy

The confidentiality of your data is very important to us, so all your personal information will remain confidential.
In accordance with the law № 133/2011 on the protection of personal data, the site www.gugagaga.shop undertakes to use the personal data, which you indicate, only in compliance with the required level of security and only for the purposes indicated.

The site www.gugagaga.shop does not have access - respectively does not keep confidential information related to the bank cards of the participants.
www.gugagaga.shop will not sell, distribute or disclose information about its visitors without their prior consent and will not use users' images, photos or videos without their prior consent.
The information of any kind provided by the User to www.gugagaga.shop, will remain the property of www.gugagaga.shop.

By accepting these “Terms and Conditions” you agree to inform www.gugagaga.shop as soon as possible if you reasonably suspect that the security of your data is at risk.
However, the liability of the operator will not be involved in the following cases:

  • a) if the information was known before it was communicated between the parties;
  • b) if the information was received from a non-confidential source;
  • c) whether the disclosure of the information was made after the written consent was received;
  • d) whether the information was in public circulation at the time of its disclosure;
  • e) if either party was legally obliged to disclose the information.

By submitting information or materials through this site, you provide www.gugagaga.shop unrestricted and irrevocable access to them, the right to use, reproduce, view, modify, transmit and distribute these materials or information. You also agree that www.gugagaga.shop may freely use, in its own interest, such ideas, concepts, know-how or techniques that you have submitted through the Site.
www.gugagaga.shop ensures the confidentiality of your data, respectively the data entered in the form on the page "Contact", "Registration form", "Shopping cart form" or those sent to the e-mail address of the operator, more name, first name, e-mail, telephone number, and other details related to the message sent to www.gugagaga.shop, in accordance with the Privacy Policy and Personal data security policy.

However, it is your responsibility to ensure that the information provided and transmitted on www.gugagaga.shop remains confidential at all times and will not be passed on to third parties. By accepting these “Terms and Conditions” you agree to inform www.gugagaga.shop as soon as possible if you reasonably suspect that the security of your data is at risk.

We respect your privacy

"GRAMATSCHII DESIGN" SRL respects your right to privacy and is committed to protecting the privacy of our customers and visitors to our website.
"Personal information" means the information we hold that can be identified as being about you.

Collection of personal information

You may provide basic information, such as your name, phone number, address, and e-mail address to enable us to send information, provide updates, and process your order or service. We may collect additional information at other times. including but not limited to, when providing feedback, providing information about your person or business, changing your email content or preference, responding to surveys and / or promotions. In addition, we may collect other information that you provide while interacting with us.

How we collect your personal information

"GRAMATSCHII DESIGN" SRL collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we offer you our services. We may receive personal information from third parties. If we do, we will protect it as set out in the Privacy Policy.

Use of your personal information

"GRAMATSCHII DESIGN" SRL may use personal information collected from you to provide you with information, updates and our services. We may also introduce you to our new products, services and additional opportunities available to you. We may use your personal information to improve our products and services and to better understand your needs.

Disclosure of your personal informations

We may disclose your personal information to any of our employees, managers, insurers, professional advisers, agents, suppliers or subcontractors, to the extent reasonably necessary for the purposes set out in this policy, personal information is only provided to a third party when it is necessary for the provision of our services.

We may need to disclose personal information in order to comply with a legal provision such as law, regulation, court order, subpoena, warrant, in the course of legal proceedings or in response to a request from the law enforcement agency. laws.
We may also use your personal information to protect the copyrights, trademarks, legal, rights, property or safety of “GRAMATSCHII DESIGN” SRL, www.gugagaga.shop, customers or third parties.

By providing us with personal information, you agree to the terms of this privacy policy and the types of disclosures covered by this policy. Where we disclose your personal information to third parties, we will require third parties to comply with this policy regarding the management of your personal information.

Security of your personal information

GRAMATSCHII DESIGN ” SRL is committed to ensuring that the information you provide to us is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to protect and secure information against abuse, interference, loss and unauthorized access, modification and disclosure.

The transmission and exchange of information is at your own risk. We cannot guarantee the security of any information you send or receive from us. While we take steps to protect against unauthorized disclosure of your information, we cannot guarantee that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Changes to the privacy policy

Please note that we may change this privacy policy in the future. We may change this at any time in our sole discretion and any changes to our website without notice. Please check back regularly for our privacy policy.


When you visit our website – When you visit our website www.gugagaga.shop we may collect certain information, such as your browser type, operating system, website you visited immediately before you visited your website. our, etc. The information is used in an aggregated way to analyze how people use our site so that we can improve our services.

Cookies  – We may use cookies on our website. Cookies are very small files that a website uses to identify you when you return to a site and to store details about your use of the site. Cookies are not malware that accesses or damages your computer. Most web browsers automatically accept cookies, but you can choose to disable cookies by changing your web settings. However, this may prevent you from taking full advantage of our site. Our site may use cookies to analyze website traffic and to help us provide a better experience for website visitors. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or on other websites you visit.
Third Party Sites – Our site may contain links to other websites which are not owned or controlled by us. These are for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement of such websites.


We guarantee that all GUGAGAGA products purchased through www.gugagaga.shop are of good quality. We have endeavored to ensure that the products are accurately described and presented. But technical inaccuracies or typographical errors may occur periodically.

The actual colors you see in the product photos depend on your monitor and the light conditions when the photo was taken. Therefore, slight color variations may occur. They are not considered a defect.

We create, think and produce our wooden toys, mainly walnut, beech and ash, cover them with mineral oil and do not use varnish. So all our toys can have stains and different wooden structures, which is natural for wood. Stains and wood structures are not considered defective.

We will fulfill our obligations within a reasonable period of time. But we are not liable for any use of the products if you use them for purposes other than those for which they were made.

Applicable law and jurisdiction

The use of this site, its materials and the services to which you have access through this site are governed by the laws of the Republic of Moldova. Any dispute arising out of or in connection with the use of the site, the materials presented on it, as well as the services to which you have access through this site will be settled amicably or, if it does not, where possible, disputes will be settled by the competent courts.

These “Terms and Conditions” will remain in effect until terminated, in accordance with the provisions set forth in these “Terms and Conditions”. We reserve the right to immediately terminate or unilaterally terminate these "Terms and Conditions" and to restrict access to use of the Site at any time and for any reason, with or without cause, including but not limited to repeated copyright infringement. Upon termination of these "Terms and Conditions", your right to use the Site will cease immediately.

Contact information

For any questions regarding the services of our site and the Terms you can contact us at info@gugagaga.shop.

Company details

Administrator Andrei Gramatschii
MD-2060, mun. Chisinau, Bd. Cuza-Voda, 9, ap.55
IBAN code: MD22AG000000022513651007
c / f: 1019600016666
E-mail: info@gugagaga.shop
Phone: +373 69886174; +373 69728971.

Last updated on November 18, 2021